Goals
Use Design Thinking tools not only to generate ideas but to manage projects and relationships better: aligning team and client on a shared vision, defusing conflicts by moving attention from people to the problem, reducing information gaps between agency and client, starting on the right foot with a new client.
Who it is for
Project managers, account managers, team leaders, producers.
What we cover
- The stages of Design Thinking, seen through a manager's eyes
- Empathy and active listening in project relationships
- The client inside the process: feedback, priorities, shared ownership
- Tools for aligning, deciding and resolving differences
- Design Thinking when onboarding a new client or project
Format and duration
1 theory session of 3 hours and 1 practical 4-hour workshop on a real team case.
What the team keeps
A toolkit of activities ready to use in kick-off, alignment and review meetings.