Goals
Turn reviews and feedback into managed steps: prepared, with the right people, clear criteria and decisions that stick. Protect quality and margins without stiffening the client relationship.
Who it is for
Project managers, account managers, creative directors, creative and digital teams.
What we cover
- Internal and client reviews: goals, participants, expected outcomes
- Presenting work so as to get useful feedback
- Consolidating feedback and turning it into decisions
- Receiving negative feedback without being crushed by it
- Variations, rework and scope changes: when to say yes and how to say no
- From delivery to closure: acceptance and handover
Format and duration
1 theory-and-practice session of 4 hours, or 1 day including a simulated review and delivery.
What the team keeps
A checklist for preparing reviews and a template for consolidating feedback.